Shipping

Shipping 

Singapore - 2~5 Business Day Delivery (for ready stock Beauty & Lifestyle products) 

• Free shipping over S$60 order
• $5 flat rate for orders below S$60
• Should you like to track your Ninjavan parcel, please click here.

Probiotics ready stock orders - delivery time frame is 5-10 working days after order has been placed. An sms will be sent at least one day before the delivery. We only accept domestic orders for Probiotics. 

How does Ksisters ships order with ready stock/preorder items?
We will split the order into 2 shipments. Ready stock items will be dispatched as per our usual processing timeframe and preorder items will be sent out when all stocks in the same invoice have arrived. This only applies for local orders.

International Shipping

Yes, Ksisters offer worldwide shipping!

• To better streamline our operations and increase our productivity, combinations of orders are strictly not allowed. We seek for your understanding in this.
• If your order consists of a Preorder item, your order will only be shipped after the Preorder stocks have arrived.
• You might be required to sign on the package to receive the item and thus please choose an address that someone is available to receive the package during business hour.
• Orders will be shipped using various delivery services, depending on the destination.
• The shipping fee may varies by destination, weight and the size of your order. Shipping fees and the service provider will be shown upon checkout.
• For international orders, the recipient will be responsible for any and all custom fees, import taxes, tariff or duties levied by your government, which will be levied once the parcel reaches its destination. Please note that these charges are usually collected by the shipping agency / courier upon delivery and that we will be unable to estimate the costs beforehand as it is highly dependent on your location. For further details of charges, please contact your local Customs office directly.
• We will also be unable to fulfil any requests to declare a value other than the total value of what has been purchased.
• Please note that Probiotics requires cold-chained delivery hence we only accept orders with Singapore address. For international customers who would like to purchase other wellness products, pls check with your local authorities on general prohibitions & restrictions prior to purchasing. In the event of non-compliance to country-specific requirements, please note that international customer will be responsible for any return of products back to Ksisters at your own cost and/or should custom decides to dispose the products, do note that there will be no refund provided.

• Delivery lead time: Will be reflected at the check out screen. Please allow extra time for your order to be processed during public holidays. Do note that delivery times may be delayed due to COVID-19 and are subject to customs clearance.

Malaysia - 3~11 Business Day Delivery

Certain locations in Malaysia are restricted for delivery due to the extended MCO. For the affected areas, we will dispatch your orders as soon as the restriction is lifted.

• Free shipping over S$100 order
• $5 flat rate for orders below S$100
• 3-11 business day delivery(West M'sia 3 - 6 business days. East M'sia 5-11 business days)

Indonesia - 3 to 11 Business Day Delivery

• Free shipping over S$300 order for VIPs
• Orders below S$300 - shipping rates and delivery lead time will be reflected at check out screen

Australia

• Free shipping over S$300 order for VIPs
• Delivery lead time will be reflected at the check out screen

Rest of world

• Free shipping over S$300 order for VIPs
• Shipping rates and delivery lead time will be reflected at the check out screen

For more information or questions, please email help@ksisters.sg

(Note: Replies after working hours and during weekend & public holidays will be slower. Rest assured we will get back to you soon!)