Dear Ksisters Fam,
Extended Circuit Breaker update
In light of the gov’s latest announcement, Ksisters Warehouse will be closed from Tuesday (7 April) up until 8 May 2020. Please be informed that our warehouse has started to operate from 8 May 2020 with minimum workforce with gov exemption approval to dispatch the orders hence there might be a slight delay to the usual delivery schedule.
- Ready stock products will be dispatched by order sequence from 8 May 2020 onwards i.e. 2-3 weeks after order confirmation. Please check our delivery schedule for more updates.
- Preorder products will only be dispatched 5 weeks after order confirmation by order sequence after our QC when shipment arrives at our warehouse. Please check our delivery schedule for more updates.
Thank you for your patience and we hope to seek your understanding!
Will there be new weekly launches?
Yes, we will be having [Preorder] launch every Thursday until further notice.
Can I still place order at www.ksisters.sg?
Yes, our online store remains open 24/7 and Team Ksisters will still be processing orders from home. Please allow us more time to process your orders and we will do our very best to process them asap.
All online orders made after 6 April 2020 (Monday), 1pm will only be processed when our warehouse resumes operation on 8 May 2020.
Our courier parter is facing an extremely high surge in volume hence a few days delay should be expected.
During this tough time, please bear with us. We thank you for your patience and kind understanding during this extremely difficult period.
Update of our delivery schedule
Rest assure, we are constantly updating the schedule.
For more information, please refer to https://www.ksisters.sg/pages/preorder-status
As of 11 May 2020, all of the following products had been dispatched
2020 March 1st Week PO
- OuiOui SS20 Halfmoon Bag, Mini Viive Bag, Water Drop Strap & Alphabet Patch
2020 March 4th Week ready stocks & PO
- Phytopecia Essence, Tonic & Shampoo, Bonabella Secret Pure cleanser, Bonabella series, IWLT toner, ampoule & mask
2020 Apr 1st Week ready stocks & PO
- Lavien Perfect Creaming Toner,
- Lavien Firming Lift Cream Mask,
- Lavien cushion,
- L:MOT Capsule Detergent,
- Gongmi Tea, enzyme & masks,
- Alacris Toothpaste,
- W.SEN Petit Fiore Gold Earrings,
- W.SEN SS2020 Petit Fiore Pop Pearl Earrings (7 Colours)
Products which have yet to be dispatched, will be done so from 8 May 2020 onwards based on order sequence:
- OuiOui bags,
- Phytopecia PO items,
- Bonabella PO items
- IWLT PO items,
- Glow up fridge,
- Lavien PO items
- Galantry wrinkle kit,
- MZUU accessories,
- Lavien proposal dress
Will my emails/fb DM/IG DM be attended to when the office is closed?
Yes, Team Ksisters is still working from home, so if you have any question about your orders or product, feel free to drop us an email to firstname.lastname@example.org but please do give us up to 3 working days to get back to you. You may also drop us an Facebook DM/Instagram DM for other enquiries.
Return & Exchange duration will be extended to 45 days during this time.
Is self-collection still available?
Sorry dear, for the safety of Team Ksisters, self-collection will be ceased till further notice. Thank you for your kind understanding.
Ksisters will still be actively keeping you updated with our operations and important updates via our SNS. We can do this together! Stay safe at home, everyone!